Our 8-Step Rug Cleaning Process

We do a thorough dusting with equipment that is the best in the industry before any moisture ever hits the rug. Dry soil—grit, sand, and allergens—becomes deeply embedded in fibers over time.

Why is this step necessary? Because dry soil behaves like sandpaper, grinding away rug fibers from the inside out. A regular vacuum just can’t take it all away.

By softly vibrating and dusting the rug in front and behind, we destroy pounds of unseen dirt, which keeps the structure and softness of the rug intact.

Then, we use a spot-specific pre-treatment solution as per your rug’s particular needs.

Pet stains or smells? We employ enzymes and neutralizers especially for the utmost pet stain and odor removal.
Heavy traffic? We break down embedded oils and dirt.
Fringe soiling? A gentle whitening agent can be safely applied to the fringe ends.

This step loosens deeply embedded dirt, spots, and odors so they can be removed entirely in the next step.

This is where our expertise comes into play. We adapt the deep cleaning technique to the fiber type, age, and condition of your rug.

• Oriental Rug Cleaning Process: We employ a submersion wash or low-moisture process for optimal Oriental rug cleaning results. This prevents sensitive dyes from being damaged while thoroughly cleaning all fibers.
• Wool Rugs: Washed with pH-balanced shampoos that maintain lanolin and texture.
• Silk Rugs: Given extra special attention to avoid color fade or fiber stress.
• Synthetic Rugs: Heavy-duty scrubbing to achieve maximum soil removal.

Throughout the process, we hand-detail difficult areas and tread lightly to not over-wet or harm them.

After cleaning is finished, the rug is rinsed thoroughly with clean water to remove all detergents, soil, and residue. This helps your rug dry soft, not stiff or sticky.

With high-powered but gentle extraction equipment, we extract as much water as possible without weakening the foundation or fibers. This is critical to stopping mold, mildew, or dye problems—particularly on thicker or older rugs.

Once rinsed, the rug is transferred to our climate-controlled drying room where it is hung flat or stretched—depending on the structure and type of the rug.

We employ:

• Air movers
• Dehumidifiers
• Temperature control

This provides an environment in which to dry evenly, quickly, and safely, maintaining the shape of the rug and ensuring that it doesn’t shrink or warp. Unlike other carpet cleaning businesses that leave rugs wet on your floor, we take full responsibility for professional drying so your rug returns clean, fresh, and in its original shape.

After drying, we brush the rug to rejuvenate its pile and softness. Fringe is brushed and touched up, and the surface of the rug is checked in natural and UV light to be certain no spots were overlooked.

Our staff completes a final quality inspection that consists of:

• Odor reappearing checking
• Verifying that no color bleeding took place
• Ensuring total stain removal (when applicable)
• Straightening and trimming loose ends if necessary

We only return a rug if it passes The Rugsters’ gold standard.

After your rug has been inspected, we take great care to wrap and prepare it for return. Our complimentary local pickup and delivery guarantee means your rug arrives safely and on time.

We also provide:

• Same-day pickup (in select locations)
• White glove delivery for high-end items
• Furniture repositioning assistance if needed

It’s all included in our guarantee to make the experience simple and hassle-free from start to end.